If a patient requires use of an interpreting service, the Receptionist should make this known on the patient’s record.
BrisDoc have access to an interpreter service provided by Language Line. Contact details are as follows:
Language Line Phone Number: 0845 310 9900
Organisation Name: BrisDoc Healthcare Service Limited
Code: L52612
Receiving a Call from a Limited English Speaker
- Place the Limited English Speaker on conference hold.
- Dial the Language Line Services designated toll-free number you have been provided at sign-up.
- Request the language your caller speaks through our easy-to-use interactive voice response (IVR) system.
- When the interpreter is connected, explain the situation.
- Conference in your limited English-speaking caller.
Making a Call to a Limited English Speaker
- Dial the Language Line Services designated toll-free number.
- Request the language your client speaks through our easy-to-use interactive voice response (IVR) system.
- When the interpreter is connected...
- Call your limited English-speaking client...
- Or the interpreter can place the call for you.
You Are Face-to-Face With a Limited English Speaker
- Dial the Language Line Services designated toll-free number.
- Request the language your client speaks through our easy-to-use interactive voice response (IVR) system.
- When the interpreter is connected, use the Language Line® Phone, or your speakerphone, or pass your handset back and forth.
For further information please see the Interpreter Policy
Language Options
Please see this list of languages.
Language line is used as opposed to Big Word as the interpretation service in OOH. Please follow the instructions on this page for all translation/ Translator guidance