Here are some useful texts templates for use within Cleo.
Failed contact - non clinical message
Hello, this is the Urgent Care Service, we are contacting you following your recent contact with NHS 111. We are sorry that we have not been able to reach you. If your symptoms worsen or you are more concerned, please recontact NHS 111.
Failed contact - clinical message
Hello this is the Urgent Care service, we have been trying to call you following your contact with NHS111. We are sorry that we haven’t been able to reach you, so we have closed your case. If you still
need medical advice you will need to contact NHS111 by phone or online as we will not make further attempts to call.
PAEDS:
Sore Throats Children
Here is a link to a website with some further information about sore throats in children, that you might find helpful
https://what0-18.nhs.uk/parentscarers/worried-your-child-unwell/sore-throat
Fever Advice Sheet Under 5
Here is a link to a website with further information about fever in children under 5 years old, that you might find helpful:
Fever / High Temperature | Recent Illness or Concern | Healthier Together
Head Injury Advice Sheet Child
Here is a link to some further information for you regarding head injuries in children, and things to watch out for, that you might find helpful:
https://what0-18.nhs.uk/parentscarers/worried-your-child-unwell/head-injury
Coughs / Colds 1-4 year olds:
Here is a link to a website with further information about coughs in children, that you might find helpful:
Cough and Cold | Recent Illness or Concern | Healthier Together
System CAS Texts:
Bristol Eye Hospital Directions
Here is a link with information on how to get to the Bristol Eye Hospital, as discussed:
Hengrove MIU Directions
Here is some further information about South Bristol Urgent Treatment centre:
South Bristol NHS Community Hospital
Hengrove Promenade
Hengrove
Whitchurch Lane
Bristol
BS14 0DE
Hengrove UTC
You have been advised to attend South Bristol Urgent Treatment Centre on xxx date
by a clinician on the System Clinical Assessment Service (CAS). Please present this text message on arrival.
Your case number is
Yate MIU
You have been advised to attend Yate Minor injury unit on xxx date
by a clinician on the System Clinical Assessment service (CAS). Please present this text message on arrival.
Clevedon MIU
You have been advised to attend Clevedon MIU on xxx date
by a clinician on the System Clinical Assessment service(CAS). Please present this text message on arrival.
Your case number is
Link to the 3 Minor Injuries Units available in Bristol
Here is a link to the 3 minor injury units available in Bristol.
https://bnssgccg.nhs.uk/health-services/minor-injuries-units/
Link to the 3 Minor Injuries Units available in Bristol
Here is a link to the 3 minor injury units available in Bristol.
https://bnssgccg.nhs.uk/health-services/minor-injuries-units/