CLEO Allocation Guidance

My Assigned Cases and Paramedics – Accessing your queue

Select the Filters button at the top of the Cleo screen

Select the My Assigned Cases and Paramedics filter on the right-hand side & click Apply. This will display any cases that have been assigned to yourself and any Paramedic cases on the system.

Call back order within your work queue;

1. Paramedic call backs - These can be identified by the Green person icon 

2. Priority Case - These can be identified by the Pink banner

3. 15 Minute Poisoning / 30 Minute HCP call back – These can be identified by the time frame against the case in the column ‘DX’ (15m / 30m)

4. Longest wait - These will default to the top of your work queue